Exchange Policy
Overview

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, you may exchange it or receive a credit note within 7 days of the purchase date. Please review our policy below to ensure your exchange meets the criteria.

No Refunds

• No Refunds: Please note that we do not offer refunds. Instead, a credit note to the value of the exchanged item will be issued.

Credit Notes

• Eligibility: To be eligible for a credit note, your item must be unused (unworn and unwashed), in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your exchange and issue a credit note.
• Processing Time: Once we receive and inspect your item, we will notify you of the approval or rejection of your credit note. If approved, a credit note to the value of your purchase will be issued. We will email you the instructions on how to proceed with your credit note.
• Partial Credit Notes: In certain situations, only partial credit notes may be granted (e.g., items with obvious signs of use, items not in their original condition, or items missing parts).

Exchanges

• Damaged or Defective Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@cosabellaclassic.co.za with details and proof of the defect or damage.
• Exchange Process: To exchange an item, follow the same process as above. Once the item is received and inspected, we will send out the replacement.

Shipping

• Exchange Shipping Costs: You will be responsible for paying your own shipping costs for sending back your item. Shipping costs are non-refundable.
• Shipping an Exchange: To send back your product for exchange, please mail it to: 12A Cavendish Street, Claremont, Cape Town, 7708. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• Tracking: If you are shipping an item over R1500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your item.

Contact Us

If you have any questions about our exchange policy, please contact us at:

• Email: info@cosabellaclassic.co.za
• Phone: 021 065 1656
• Address: 12A Cavendish Street, Claremont, Cape Town, 7708