Exchange policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request an exchange or credit note (Valid for 3 months).

To be eligible for an exchange/credit note, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cosabellaclassic.com or 061 943 7588.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@cosabellaclassic.com or 061 943 7588

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the exchange/credit note was approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us at info@cosabellaclassic.com.